We're not looking to buy a car.
We have a ten-year-old Corolla that is beginning to show signs of being a high-needs kind of character, but so far, we've managed to placate it with soothing words and motor oil.
Also, we bought a new basement, new plumbing and a new roof this summer.
So no. Not looking to buy a car.
Still....
A few weeks ago I was getting ready for work, with the radio on in the background. And since this is one of those "give credit where it's due" kind of posts, I'll tell you - it was 680 News.
And a commercial came on. A really good one. I don't even like commercials. Ever. But this one made me stop (in the middle of putting my socks on, mind you), listen and then raise my socks in the air with a mighty cheer.
"Yes!!!!" I sobbed. "THAT is what we need, THAT is the company I would buy a car from, if we were buying a car." (But we aren't.)
OK. I didn't sob. But I did cheer.
This commercial suggested that the company knows that when Spike and I DO buy a vehicle ... well, it may not be just Spike and his manly opinions. There's a darn good chance that since we decide everything else together, we would make this decision together too. And apparently they even realized that I am not the only female involved in buying cars. LOTS of women buy cars!
"Which begs the question," the voice on the radio said. "Why aren't there more women selling cars? We decided to do something about it."
I loved that commercial. I wanted to hear it again. I wanted to use it to spread goodwill and cheer throughout my world.
So I asked if I could use it, expecting either (a) no response at all, or (b) a team of corporate lawyers to present a mountain of copyright infringement restrictions for me to sign in triplicate, so they could sue my socks off some Friday afternoon, just for fun.
I emailed 680 News. Got an immediate reply - "We can't give it to you, but here's the guy who can."
Guy-Who-Can cheerfully "howdied" me, and said, "Oops, I can't either, but I know who can - the President of the Corporate Structure."
Next thing I know, the P of the CS had left a friendly message on my voice mail, thanking me for my feedback, allowing me both a copy of the commercial and permission to use it, and leaving his phone number - in case I ever have any other questions.
I think I'm in love. Don't worry, Spike is right there with me.
If only we were buying a car ... sigh ... but we aren't.
But if YOU are ... might I recommend The Humberview Group. (Click HG Corporate when you get there. It's better than a feel-good movie.) They get it, the tricky art of customer service. They return phone calls and emails. It's possible they even like people.
And I just thought you should know.
