"All words are symbols that represent unspeakable realities. Which is also why words are magical." (Donald Miller tweet)

Thursday, July 16, 2009

United Breaks Guitars

Every now and then, someone sends me something that I just MUST pass on to you.

This is one of those nows. Or thens. I'm not sure which. Kelly sent it to me. She gets me, me know?

Here's the story.

And here's the video.



Enjoy.

9 comments:

Dave Carrol said...

My favorite part is his name. Dave Carrol's rock.

Sincerely
Dave Carrol

Patti said...

I thought you'd like that, Dave.

:)

Sheepdog said...

This video and story have gone viral. A number of newspapers and t.v. news shows have picked it up. (and, according to one paper, the United employee the fellow dealt with is not at all happy about all of the attention)

So this musician has found fame.

Talk about turning lemons into lemonade.

Patti said...

Yeah, if it was me, I probably wouldn't have included the person's name. But ... if I was the employee, maybe I'd be going after my employer for some compensation for all the harassment when I'm just doing my job the way they told me to...

Anyway - as a customer service fanatic - I like the cut of this guy's jib! (Or the tune of his song, haha)

vjc said...

I wish I had the ability to play a broken guitar and I'd play a song of my own. I still can't even think about my last trip without feeling my temperature start to rise.

United breaks my cool.

Kelly said...

it's such a lovely little diddy that sticks in your brain ...

oh my word you made my name clickable to my blog that has been non-existent since pre-wedding ...

perhaps i need to do something about that ...

Patti said...

no pressure kelly!

vjc said...

If I can post a link - here's some more of the aftermath. Go Dave! http://bigfatmarketingblog.com/2009/07/20/united-airlines-looks-like-a-player-hater/

Patti said...

Go Dave indeed! What an article that is. It is quite dumbfounding how poorly United is responding to this. Don't they have any PR people that have kids on YouTube or Twitter???

Unbelievable.